It Helpdesk Operator

Casella Wines Winery

Yenda, NSW

Posted 6/11/2021

IT Helpdesk Operator

An opportunity exists for a fulltime IT Helpdesk Operator.

Reporting to the IT Infrastructure Manager, the IT Helpdesk Officer will be responsible for providing quality support to Casella employees; diagnosing hardware & software faults; assist in projects, the timely resolution of assigned support calls and working with users to develop solutions to their hardware and software queries.

Essential qualifications include the following:

Knowledge and experience with Microsoft Windows operating systems.

Knowledge and experience with Microsoft Office Applications.

Understanding of network protocols.

General understanding of hardware components.

Strong self-organisation and work management skills.

Understanding of the importance and ability to effectively communicate within the business.

High level problem solving skills

Experience in a helpdesk or support based role, an IT related University Degree and virtualised environment would be an advantage.

To apply, please visit our website at

Applications close Friday 25 June 2021

To view and apply for this job on the web visit: