It Helpdesk Operator
Casella Wines Winery
IT Helpdesk Operator
An opportunity exists for a fulltime IT Helpdesk Operator.
Reporting to the IT Infrastructure Manager, the IT Helpdesk Officer will be responsible for providing quality support to Casella employees; diagnosing hardware & software faults; assist in projects, the timely resolution of assigned support calls and working with users to develop solutions to their hardware and software queries.
Essential qualifications include the following:
Knowledge and experience with Microsoft Windows operating systems.
Knowledge and experience with Microsoft Office Applications.
Understanding of network protocols.
General understanding of hardware components.
Strong self-organisation and work management skills.
Understanding of the importance and ability to effectively communicate within the business.
High level problem solving skills
Experience in a helpdesk or support based role, an IT related University Degree and virtualised environment would be an advantage.
To apply, please visit our website at www.casellafamilybrands.com/careers
Applications close Friday 25 June 2021
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