The Operations Manager - Leadwire will manage, lead, and direct the activities of the Leadwire team ensuring a professional and customer-centric process that will convert leads into sales.
Key Responsibilities:Provide leadership and guidance to the Leadwire Team, to ensure they are motivated and have the required knowledge and skills needed to perform their roles effectively, Review and develop Leadwire policies, programs, and procedures, Manage the effective sales and distribution of ‘commercial intelligence’ to clients, ensuring practices are compliant with Company policies, standards, and practices, and maximize value through the delivery of cost-effective services, Enhance customer/client relations with timely & accurate communications, Manage the handling of specific customer requests - ensure excellent customer experience; Manage sales campaign processes, Manage lead capture and delivery processes, Manage sales tracking tools, Monitor quality of Leads delivered to ensure IRD standards are met, Measure and Monitor performance indicators, Provide the Leadwire team with insights through the analysis of data, and reporting; Communicate performance versus targets to Leadwire team members, Capture Sales Team feedback on solutions for improving performance, Liaise with Leadwire Sales Team to develop specific sales strategies, In conjunction with the Sales Director - Leadwire, prepares Sales budgets/targets, and investigates and reports on variances, Works in close association with department managers with regard to the provision of Prospector and Leadwire,
Person Specification:A hands-On operator with a strong mix of functional and administrative skills, Demonstrated ability to comfortably and effectively communicate and assert themselves with all levels of staff and management and varying personalities and situations, Ability to work as part of a team and equally as well as working independently, Ability to organise and schedule works ensuring continuous processes, Strong Communication, Coaching, and Influencing skills (written & verbal) supported by effective and efficient interpersonal skills, Strong customer service ethic, Experienced in leading and maintaining effective working relationships with co-workers, whilst building a good connection with customers as well as industry representatives, Ability to remain calm under pressure, Ability to apply common sense understanding to carry out simple tasks, Demonstrated experience in managing multiple tasks with conflicting priorities, Possess a wide knowledge of the Organisations philosophies and practices, Possess a well-developed work ethic and exceptional attention to detail that is supported by a high standard of personal motivation.
Qualification and Technical Skills:(Minimum) Higher School Certificate (or similar) Recognised studies in Sales and Marketing or related discipline Proficiency with G-Suite and or MS Office (Word, Excel, PowerPoint, and Outlook).
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